Teskay Product Warranty Policy

1. Product Categories

Teskay offers specific warranty policies for different product categories:

  • Non-electronic accessories:
    Upon receipt, customers must inspect the item for any quality problems.

    • If a quality issue is found, the product can be exchanged within 30 days of receipt.

    • After 30 days from the date of receipt, or once installed, the product will be considered in good condition and will no longer be eligible for warranty.

  • Electronics:
    Teskay offers an exclusive one-year warranty to customers who purchase through official Teskay channels.

2. Warranty Scope

  • Replacement: If a product fails due to a defect in material or workmanship, Teskay will replace it with the same or a similar model free of charge.

  • Refund: If repair or replacement is not possible, Teskay may offer a partial or full refund, depending on the circumstances.

3. Exclusions from Warranty Coverage

This warranty does not cover:

  • Normal wear and tear, including consumables.

  • Damage resulting from improper use, abuse, accident, unauthorized modification/repair, or exposure to extreme conditions.

  • Damage caused by natural disasters (fire, flood, earthquake, etc.).

  • Damage or malfunction caused by failure to follow product instructions.

4. How to Request Warranty Service

Customers can request warranty service through:

  • Email: kay@teskay.com

  • Website Form: Submit a warranty request via the Teskay website.

When requesting service, please provide:

  • Proof of purchase

  • Order number

  • An image of the product clearly showing the problem

5. Shipping Policy

  • All warranty-related products will be replaced, not repaired.

  • For products in use for more than 180 days, the customer is responsible for the actual shipping cost of the new product.

6. Additional Information

Teskay reserves the right to change or modify this warranty policy at any time without prior notice. Any updates will be published on the Teskay website. Customers are advised to review the Warranty Policy periodically.