1. Processing Time

Orders are usually prepared for shipment within 48 business hours after payment confirmation.

During holidays or weekends, slight delays may occur.

For some tools with TESLA-branded labels, stickers may be placed inside the package by warehouse staff. If you don’t see the sticker, please contact Teskay customer service for assistance.

 

2. Shipping Costs

 Free shipping worldwide for orders over $99 USD. (Our customer service may contact you to make up a small portion of the shipping cost for areas such as Puerto Rico islands)

Teskay ships via express services or special shipping lines. Average global delivery time is 10–15 days.

For custom items (e.g., wheels or steering wheels), shipping time will be confirmed by customer service.

 

3. Shipping Methods

Express Options: DHL, UPS, FedEx, YunExpress, YanWen

Standard Options: EMS, China Post, Hong Kong Post, Singapore Post, Registered Mail

Important Notes

Teskay will choose the most suitable shipping method unless you specify otherwise.

If you have special requests, please leave a note with your order.

After checkout, you’ll receive an email confirming shipping method and tariff declaration value. Please whitelist kay@teskay.com emails.

Once shipped, tracking details will be updated on our website and sent via email.

 

4. Key Considerations

Duty-Free Channels

For certain EU countries (UK, France, Italy, Germany), we may use duty-free shipping channels. Declared values may be lower than the actual order total.

EMS for Specific Countries

For destinations such as Russia and Brazil, EMS is the default option.
If you prefer express shipping, please inform us — we will confirm availability via email.

Customs Duties

Customs duties are the buyer’s responsibility. Some countries require a tax ID for clearance:

• Brazil: CPF/CNPJ

• Italy: CF/PEC

• South Korea: Personal Customs Clearance Code (PCCC)

Accurate Contact Information

Please provide a correct phone number with your shipping address. Couriers often need it for delivery notifications.

Address Accuracy

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately after placing your order.

Remote Areas

Additional charges (approx. $38) may apply for remote addresses. Check your area here: DHL Remote Area Check.

DHL Remote Area Check: http://dct.dhl.com/

 

Final Notes

While we strive for timely delivery, international shipping depends on couriers and local customs processes.

Our customer service team is always available to help with any concerns.

Thank you for choosing Teskay!