Warranty Policy

Teskay Product Warranty Policy

1. Product Categories

Teskay offers warranty support based on different product categories:

Non-electronic Accessories:
Customers should inspect the item carefully after receiving it. If there is any quality issue, damage, or incorrect item received, please contact us within 30 days of delivery. We will provide a replacement, exchange, or other suitable solution after verification.

Once the product has been installed, used, modified, or the request is made more than 30 days after delivery, it will be considered accepted in good condition and may no longer be eligible for warranty coverage unless otherwise stated.

Electronic Products:
For eligible electronic products purchased through the official Teskay website, Teskay provides a one-year limited warranty covering manufacturing defects under normal use.

2. Warranty Coverage

Replacement:
If a product fails due to a confirmed defect in materials or workmanship, Teskay may provide a replacement of the same or similar model free of charge.

Refund:
If replacement is not possible, Teskay may offer a partial or full refund depending on the specific situation, product condition, and time since delivery.

3. Warranty Exclusions

This warranty does not cover the following situations:

  • Normal wear and tear: Damage caused by regular use, aging, fading, scratches, or consumable parts.
  • Improper installation or misuse: Damage caused by incorrect installation, improper use, abuse, accident, or failure to follow installation instructions.
  • Unauthorized modification or repair: Damage caused by product alteration, disassembly, modification, or unauthorized repair.
  • Extreme conditions: Damage caused by exposure to extreme weather, excessive heat, chemicals, or other abnormal conditions.
  • Natural disasters: Damage caused by fire, flood, earthquake, storm, or other uncontrollable events.
  • Compatibility issues caused by incorrect model selection: Customers are responsible for confirming their vehicle model, year, and version before purchase. If you are unsure, please contact us before placing an order.

4. How to Request Warranty Service

To request warranty service, please contact us through:

Email: kay@teskay.com

When requesting warranty support, please provide the following information:

  • Order number
  • Proof of purchase
  • Vehicle model and year, if applicable
  • Clear photos or videos showing the issue
  • Photos of the installation position, if the issue is related to fitment or installation

Our support team will review the information and provide a suitable solution after verification.

5. Shipping Policy for Warranty Claims

Warranty-related products are generally replaced rather than repaired.

For confirmed quality issues within the warranty period, Teskay will provide reasonable support based on the situation. For products that have been used for more than 180 days, customers may be responsible for the actual shipping cost of the replacement product.

If the issue is caused by incorrect installation, misuse, wrong product selection, or non-quality-related reasons, the customer may be responsible for the related shipping cost or replacement fee.

6. Additional Information

Teskay reserves the right to review and determine warranty eligibility based on the product condition, order information, submitted evidence, and usage situation.

Teskay reserves the right to update or modify this warranty policy at any time. Any changes will be posted on the Teskay website. Customers are encouraged to review this policy periodically.

This policy is designed to ensure that Teskay customers receive reliable service and support while clearly outlining the terms and conditions of warranty coverage.